Apple oh Apple how I hate you so

MUCH.....

Just before my grandfather passed away my phone decided to also go...leaving me stuck in a very hard spot. I didn't have tons of time to research the IPHONE....or to just stick with my wonderful Blackberry. You see I will always be PRO Blackberry. I have had such wonderful times with my BB. Yes, I did go through 2 of them but still they really never failed me too much. As Chris would claim my BB died from OVER USE!!! I just don't know how he can state this I mean heck if our President can use one and it still live, mine should live too. Point being is that honestly I had the phone for 2 years and well it just was done.

Therefore, going against my inner gut feeling (which you should always follow) I did as my BROTHER IN LAW suggested and got the new Iphone. Let me tell you about my "wonderful amazing" Iphone. I had the phone for less than a week when all of a sudden it would FREEZE up....and I don't mean for a minute or so but for any where from 30 minutes to an hour or more. That was the first problem. The second problem was the battery life SUCKS! Okay yes I do use my phone a lot especially since it is summer and I am not working, but really it should last from 9 am to 10 pm with no problem. Oh not my phone, I have been doing mid day charges. That causes a problem too because I was told from the wonderful amazing AT&T boy who sold it to me that they only last for so many charges and then the battery is done! Oh great so now my battery life is being cut in half if not more. Did I also mention that you can not get insurance on the phone...yeah so if it acts up after that 1 year warranty your out of luck buster.

I called the wonderful amazing (by now you should read that phrase with sarcasm) AT&T people to discuss my problems. The customer service person claims to have reset the phone. Yeah so that made my phone last oh about 4 to 5 more days before it began freezing up again. I mean really what now. I am 2 weeks in to this wonderful amazing Iphone and still having issues. Therefore, I called back to the AT&T people who sent me to their Apple support person. He of cores "reset" the phone (okay how in the H*** can you do that via the airwaves really...I don't believe that crap one bit, plus already had that done by the first lady) and proceeded to set up and appointment with the Apple store in Fort Worth.

I now go the Apple store...which is ridiculously busy. Here I am ready for the people to work miracles on my less than 2 week old phone. What did they do....a freaking software update; which I can do on my computer at home. Also should a less than 2 week old phone need an update already! Apparently that was the problem...and they send me away with hopes of a wonderful amazing phone!

NO, NO, NO....not the case less than a day goes by when the phone freezes up 3 more times in one day. I am now beyond PISSED about this and call the AT&T people again. I am then told that if I would like to exchange the phone I must do it at the store I bought it from. GREAT I am taking this POS back. I also make sure that every one of my call ins to the AT&T support center (which is over 6 calls in) are noted in the computer. You know so when I show up at the store they will understand my frustration. Here I am at the store...where I get told so much BS it is out of control.

1. No they will not exchange my phone for a working Iphone.
2. I have to go through APPLE for any issues regarding my phone (even though customer service told me otherwise)
3. If I were to exchange the phone for a different type I would have to pay a 20% restocking fee.
4. They can not help me with my problem even though it is well with in my 30 days of purchase

ARE YOU KIDDING ME!!!! You can imagine how incredibly pissed off I am at this point. I mean the manager was a complete butt head to put it nicely. Here I go again calling AT&T customer service, good old 611 ....Where I explain to them that basically my AT&T store (the one on Hulen by Yogi's) declared that the information I was given by the customer service people was not correct; and they could only help me if I EXCHANGED for another brand of phone. Well this of course pissed the customer service person off and they AGAIN sent me to the APPLE person to help me....Keep in mind I have now talked with these people over 6 times!!!

I got another appointment set up for the Apple store in Fort Worth for 7 pm that night....here I go off to my appointment. I go to "check in" with this wonderful amazing woman....and she claims I DO NOT have an appointment. I of course am stunned by this because actually yes I do. She continues to argue with me about this very rudely. As I stood there listening to this woman tell me how I was wrong...I simply call 611 a number I can dial in my sleep now to speak with an AT&T APPLE associate. The apple associate declares I DO have an appointment and ask to speak with the APPLE woman that claims I don't. As I had her the phone she says "what who wants to talk to me your mom?" I of course nicely say no the apple people. She continues to have attitude with the man on the phone as well. Then passes the phone back to me saying she will not help me any longer and I do not have an appointment.

Actually I did, the Apple Store just over rode it and placed someone else in my slot. The man was very apologetic about it all and could really feel my frustration with this whole ordeal. He then rescheduled my appointment. He also informed me that he would be sending the wonderful amazing woman at the store a nice "coaching" letter!

As for TODAY!!!! I walked into the Apple Store, where I had a successful "check-in" and waited. I waited, waited, waited, waited, and waited some more. You can watch your name on the list...mine was at the number 2 spot for what seemed forever. Finally it was my time, but I was not greeted by the normal apple person in a bright green or blue shirt. Instead an older man who wore more of a manager type shirt. He walked right up and began asking me about my phone. He claims that since the apple phone is a computer it will freeze up occasionally, however numerous times in a day is a problem. He then takes me to the genius bar (tech area for you non apple people), and runs a few test. After some time and reading my many many call in notes, he believes I must have been given a "bad" phone. I of course am not shocked by this information. Now to replace the phone...oh well we couldn't do that tonight because they didn't have any white ones in stock. However, by Wednesday I should have a working phone. As the Apple man tells me just before I walk out.....I promise you will love this phone once you get one that works correctly.

Will I ever LOVE Apple the way others do....we will see!